Fred Van Bennekom has been teaching operations management at several Boston area business schools for the past 2 decades.  His previous experience was at Digital Equipment's field service organization, where he developed his interest in the strategic role of customer support organizations within a corporate framework. 

His work outside of teaching focuses on helping companies develop collaborative product design processes to achieve greater product supportability and lower customer ownership costs. He also conducts customer satisfaction survey programs and delivers workshops training people to perform survey projects. 

In addition to Service Operations and Service Strategy, his areas of expertise are Product Design & Product Supportability, Quality Management and Survey Methodology.