Babson College has promoted Jay Rao to full professor in the technology operations and information management division.

Rao’s expertise is in operations, including business strategy - service operations strategy, strategic formulation, strategy implementation and strategic execution. His current research focus is in service strategy and service innovation.

At Babson, Rao teaches in the undergraduate, MBA, and executive education programs.  Prior to Babson, he taught at the University of Kentucky and at UCLA.

His research has appeared in The Sloan Management Review, The Academy of Management Executive, Production and Operations Management Journal, Quality Management in Health Care, Journal of Innovative Management,and the Cornell Hotel and Restaurant Administration Quarterly. He has written over a dozen business cases that range in topics from Operations Strategy, Strategic Alignment, Supply Chain Management, Quality Management, and Customer Service.