Faculty/Staff Support Matrix
| If you have problems with: | Please contact: | Or email: | | Computer hardware, software, or multimedia equipment in a classroom | Classroom Emergency x4421 | ---- | | If you have problems with: | Please contact: | Or email: | | All other computer hardware and software issues | IT Service Center x4357
Horn 220
| support@babson.edu | Email, Blackboard, or Portal
| IT Service Center x4357
Horn 220
| support@babson.edu | | Server access on the weekend (server down) | Library Info Desk x4596
Horn Library
| ---- | | If you require training for: | Please contact: | Or email: | | Desktop software (e.g., Word, Excel, Front Page, etc.) | x4492
Nichols Hall
| eschirick@babson.edu | | eLearning ePlatform software Training (e.g., Blackboard, Breeze, Elluminate) | x6351
Horn 216
| citg@babson.edu | | If you need development assistance with: | Please contact: | Or email: | | Advanced curriculum innovation (e.g., Blackboard, learning object development, curriculum design) | x6351
Horn 216
| citg@babson.edu | | Classroom software (e.g., Minitab, SAS) | IT Service Center x4357
Horn 220
| support@babson.edu | | If you require: | Please contact: | Or email: | | Multi-media equipment delivery to a classroom or training (e.g., video camera, VCR) | Media Services x6333
Horn 220
| media@babson.edu | | Videoconferencing, Web videoconferencing or Teleconferencing | Media Services x6333
Horn 220
| media@babson.edu | | Use of computer lab for class | Scheduling Office | scheduling@babson.edu | | If you need to escalate response for: | Please contact: | An Agent Will: | | Any of the above | IT Service Center x4357
Horn 220 | - Modify ticket or create new ticket as necessary.
- Resolve issue, or notify Manager on duty of situation.
- Manager on duty will return your call within 15 minutes with an update.
| | If you need further assistance | Kevin Sacco x6499
Manager, IT Customer Support
| ksacco@babson.edu | Dan Tonelli x6399
Director, Operations | dtonelli@babson.edu | |
